FAQs
How do I light my pilot light?
CAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT
STEP 1: Assuming your gas supply is turned on to the unit, locate pilot assembly with spark igniter (located behind and below logs in the firebox – typically in the bottom center).
STEP 2: Beneath unit (behind lower grill area) locate red or black igniter button.* Push igniter to verify spark at pilot area below logs.
STEP 3: Locate the black control knob (knob with the words “ON”, “OFF” and “PILOT” on it). Push in and rotate counter-clockwise until the word “pilot” is lined up with the marker
STEP 4: While pressing and holding in the valve knob (in “PILOT” position – it should press in about 1/4″), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.
STEP 5: If the pilot light goes out, contact Buschur’s Refrigeration at 419-678-3821 for service. If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word “ON” in position.
STEP 6: Put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front. Finally, turn the unit’s ON/OFF switch (or wall switch or remote control) to the “ON” position to start your fire.
Enjoy your fireplace!
* If you do not see a red or black spark igniter button, you do not have a manual millivolt ignition system. If power is actively supplied to your fireplace, simply turn the on/off button, wall switch or remote control to “on” to ignite your pilot and main burner.
Why isn't my remote control working?
The following are the top reasons why remotes may have trouble working:
- Batteries do not have enough power or are installed incorrectly.
- The slide switch on the receiver is not in the correct position.
- You may have “locked-out” a button while changing the batteries in the remote
- Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.
Why won't my remote turn off my fireplace or stove?
- The on/off switch on the fireplace and/or wall may be in the on position. This will override the remote control feature.
- The remote is in the thermostat mode (certain models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit.
- Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.
- Hand-held transmitter is outside of the 25’ of operation.
- Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.
When I use the thermostat mode on the remote, why doesn't the flame turn off and on at the exact desired temperature?
When the remote is in the thermostat mode and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit the fireplace will not turn on and off. The thermostat is set with a 2 degree F range to avoid continuous cycling of the fireplace.
How do I clean the glass on my fireplace or stove?
It is very important to clean your glass after the first initial burn. Failure to do so can cause permanent etching of your glass. When your glass is dirty, it will appear to have a light white haze on the glass.
- Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance.
- Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface.
- Using a paper towel or a soft cloth, wipe both sides with special formulated gas (or wood) fireplace glass cleaner (do not use products with ammonia)..
- For heavy deposits, careful use of a razor blade may be helpful.
- Carefully re-place glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured.
- After this initial cleaning, clean your glass as often as necessary. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.
My fan kit is too noisy. What can I do?
Our fan kits come with a rheostat control (it works similarly to a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. Some models offer a modulating remote that allows you to adjust your flame and fan speed (noise) from your favorite couch or chair! We can also help you add a remote control to your existing fireplace.
Should I have any type of inspection done to my fireplace, insert or stove?
Yes, we recommend annual service of your product by our qualified technicians. This will ensure that it is functioning properly. This is especially important on units with electronic ignition to avoid delayed ignition.
How can I find my model or serial number?
Each fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial/model/rating plate in the lower cavity controls area. Gas stoves have a serial/model/rating plate attached to the back of the stove or inside the pedestal base.
How to measure for an Insert?
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Originally founded by Jerry and Janice Buschur, their six sons and five daughters all pitchin to help run the family business along with an additional